Cancellation and Refund Policy
Enuncia Global provides professional language, translation, documentation, certification, transcription, subtitling, interpretation, apostille and attestation-support services. These are service-based assignments, not physical goods. Because of this, the idea of a product return does not apply in the usual retail sense.
This policy explains how cancellation and refund requests are handled when a client places an order with Enuncia Global.
This policy applies to Enuncia Global service orders from clients in all countries where Enuncia Global accepts work, unless a separate written agreement or legally required local consumer rule says otherwise.
Service Orders and Work Allocation
Most service orders require review, planning and allocation to a suitable translator, writer, reviewer, coordinator or subject specialist. Enuncia Global usually begins internal processing and assignment within 2 to 3 hours from the time an order is confirmed.
To keep the policy simple and clear for clients, Enuncia Global uses a 3-hour cancellation window. After 3 hours from the time of order, the requirement is treated as allocated or started, and cancellation/refund will not be possible.
Cancellation Within 3 Hours
If a client requests cancellation within 3 hours from the time of placing the order, Enuncia Global will provide a full, no-questions-asked refund.
To request cancellation, the client should contact Enuncia Global as soon as possible through the same communication channel used for placing the order, or by contacting the team through the official phone, WhatsApp or email details published on the website.
Cancellation After 3 Hours
After 3 hours from the time of order, refund will not be possible. This is because service work is usually assigned within that time frame, and Enuncia Global would already have committed time, specialist effort and project cost toward the requirement.
This applies to translation, certified translation, legal translation, business translation, document formatting, transcription, subtitling, interpretation coordination, apostille or attestation support, documentation support and similar professional service assignments.
Free Sample Before Placing an Order
Clients who want to understand the expected quality before placing an order may request a sample before confirming the full project.
Depending on the nature of the requirement, Enuncia Global may share:
- a previously completed sample with confidential information removed, or
- a small portion of the client’s own requirement as a free sample.
The purpose of this sample is to help the client review the expected quality, style, formatting and service approach before placing the order. Clients are encouraged to place the order only after they are satisfied with the sample or the service route explained by the team.
Quality Concerns and Corrections
If a client has a genuine correction request related to the agreed scope of work, Enuncia Global will review it. Corrections that fall within the confirmed scope, source material and instructions shared before work started may be addressed without treating the matter as a refund request.
Additional changes, new instructions, extra pages, unclear source material supplied later, receiver-side changes, new formatting demands, fresh notarisation or attestation requirements, or a change in language direction may require a revised estimate.
Refund Processing
Where a refund is approved under this policy, Enuncia Global will process it through the original payment route or another mutually agreed route where the original payment method does not support reversal.
Actual credit time may depend on the payment provider, bank, card network, wallet or payment gateway used for the transaction.
Contact
For cancellation, refund or sample requests, contact Enuncia Global through the official contact details published on the website.
Phone / WhatsApp: +91 93150 56112
Website: https://enuncia.global/